About this policy

MottaOne LLC ("Motta One," "we," "us," or "our") is a stone fabrication, custom cabinetry, and remodeling company serving South Florida, including Miami-Dade, Broward, and Palm Beach counties and surrounding areas. This Privacy Policy explains what information we collect when you visit mottaone.com (the "Site"), contact us, request a quote, or otherwise interact with us online, and how we use and protect it.

By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

Information we collect

Information you give us. When you fill out a contact, quote, or consultation form, sign up for our newsletter, message us, or schedule an in-home consultation, we may collect:

• Name, email address, and phone number
• Project address, city, or county (for example, Miami-Dade, Broward, or Palm Beach)
• Project details, such as project type (granite, cabinets, countertops, finishes), materials, budget range, timeline, and any notes you share
• Photos, measurements, plans, or other files you upload or send us
• Professional details if you are a contractor, architect, designer, builder, or realtor (company name, role, license information)
• The content of messages you send us by email, phone, text, WhatsApp, or social media

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

• IP address and approximate location (city or region)
• Browser type, device type, and operating system
• Pages viewed, links clicked, time on page, and the site or ad that referred you
• Cookie and similar identifiers (see Cookies, analytics, and advertising below)

Information from others. We may receive information about you from trade partners who refer you to us, from review platforms such as Google, and from social media platforms when you interact with our pages or ads.

How we use your information

We use the information we collect to:

• Respond to inquiries and prepare quotes, estimates, and design proposals
• Schedule consultations, in-home visits, templating, fabrication, and installation
• Provide virtual reality walkthroughs and other design previews
• Coordinate projects with you and, where relevant, your contractor, designer, or architect
• Send newsletters, project inspiration, and promotional offers (you can opt out anytime)
• Show you relevant ads on platforms like Google, Facebook, and Instagram
• Understand how visitors use the Site so we can improve it
• Request reviews and feedback after a completed project
• Protect the Site against spam, fraud, and misuse
• Comply with legal obligations and enforce our agreements

We do not sell your personal information for money.

Cookies, analytics, and advertising

The Site uses cookies, pixels, and similar technologies to keep the Site working, measure traffic, and support our advertising. These may include:

• Essential cookies load pages, speed up the Site, and protect forms from spam (for example, hosting and caching tools and reCAPTCHA).
• Analytics cookies count visits and show us which pages are useful (for example, Google Analytics).
• Advertising cookies and pixels measure ad results and show relevant ads on other sites and apps (for example, the Meta Pixel, Google Ads tag, and TikTok Pixel).
• Embedded content displays videos, maps, reviews, and social posts (for example, YouTube, Google Maps, Google Reviews, Instagram, and Pinterest).

These third parties may collect information about your activity on the Site and other websites over time. Their use is governed by their own privacy policies.

Your choices. You can block or delete cookies in your browser settings, though some parts of the Site may not work properly. You can also opt out of Google Analytics with the Google Analytics opt-out add-on, manage ad preferences in your Google and Meta account settings, or visit optout.aboutads.info. Our Site does not currently respond to browser "Do Not Track" signals.

How we share your information

We share personal information only as needed to run our business and complete your project:

• Service providers that help us operate, such as website hosting, email and newsletter platforms, CRM and scheduling tools, analytics, and advertising platforms. They may use your information only to provide services to us.
• Project partners such as material suppliers, installers, and subcontractors, when needed to quote or complete your job.
• Your design and build team. If you were referred by or are working with a contractor, designer, architect, or realtor, we may share project details with them.
• Legal and safety reasons, such as complying with a law, subpoena, or court order, or protecting the rights, property, or safety of Motta One, our customers, or others.
• Business transfers, if Motta One is involved in a merger, sale, or transfer of assets.
• With your consent, for example when you agree to let us feature your project photos or testimonial.

We will not publish photos of your home or your name with a review without your permission.

Email, text, and WhatsApp communications

Email. If you subscribe to our newsletter or receive marketing emails, you can unsubscribe anytime using the link at the bottom of any email. We will still send messages related to an active quote or project.

Text messages. If you provide your mobile number and agree to receive texts, we may send appointment reminders, project updates, and, with your separate consent, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing texts is not a condition of purchase. We do not share your mobile number or text consent with third parties for their own marketing.

WhatsApp. If you contact us through WhatsApp, your messages are also handled under WhatsApp's own terms and privacy policy. We use WhatsApp conversations only to respond to you and manage your project.

Phone calls. Calls with our team may be noted in our records so we can follow up on your project.

How long we keep information

We keep personal information for as long as needed to respond to you, complete your project, honor warranties, keep business and tax records, and meet legal requirements. Project records may be kept for the life of any warranty plus a reasonable period after. When we no longer need information, we delete it or make it anonymous.

How we protect information

We use reasonable administrative, technical, and physical safeguards, including encrypted (HTTPS) connections on the Site and access limits on our systems. No website or online transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as Social Security numbers or full payment card numbers through our forms or chat.

Children's privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Your choices and rights

You may ask us to:

• Tell you what personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to records we must keep by law or to complete your project
• Stop sending you marketing emails or texts

To make a request, email us at the address below. We may need to verify your identity before responding. Depending on where you live, you may have additional rights under your state's privacy laws, and we will honor them as required.

Third-party links

The Site may link to other websites, such as social media pages, supplier catalogs, and review sites. We are not responsible for the privacy practices of those sites, so please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes may also be announced on the Site.

Contact us

Questions or requests about this policy or your information:

MottaOne LLC
Fort Lauderdale, Florida
Email: Elias@mottaone.com
Phone: (561) 563-9310

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